We are very strict about our quality control, but to err is human. If you find our products faulty or if you have received an incorrect order, send it back to us within 30 days of delivery for a full refund (including shipping*). There are a few things to note: the return shipping is not covered, and refunds need to be sent to the original purchaser’s method of payment. All items must be returned in the original condition and the original SAA Exclusive packaging. Remember, all our products come with a 1-year warranty, so if you are not happy with something, please let us support the team know about the same via


We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to for help.

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